Privacy Policy
1. Introduction
TotalCloud values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our cloud and IT services, or interact with us in any way.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
We collect both personal and non-personal information, depending on how you use our Services.
a. Information You Provide Directly
● Name, email address, phone number, and company details.
● Account registration information (username, password, billing address).
● Payment information (handled securely by third-party payment processors).
● Technical or support inquiries and correspondence.
b. Information Collected Automatically
When you use our website or cloud platform, we may automatically collect:
● IP address, browser type, operating system, and device identifiers.
● Usage data (pages visited, session duration, access times).
● Log files and diagnostic information to improve performance and security.
c. Information from Third Parties
We may receive data from:
● Cloud infrastructure partners (e.g., AWS, Azure, Google Cloud).
● Analytics and marketing providers.
● Business partners or resellers assisting in service delivery.
3. How We Use Your Information
We use collected information for the following purposes:
● To provide and manage our IT and cloud services.
● To authenticate and secure your account.
● To process billing and payments.
● To communicate with you regarding services, updates, or support.
● To improve performance and develop new features.
● To comply with legal obligations and enforce our Terms and Conditions.
We will not sell or rent your personal data to third parties.
4. Legal Basis for Processing (for EU/EEA Users)
If you are located in the European Union or EEA, we process your data under one or more of the following legal bases:
● Performance of a contract (providing Services you requested).
● Legitimate interest (improving security, preventing fraud, marketing).
● Legal obligation (complying with tax, accounting, or regulatory duties).
● Consent (when you agree to marketing or optional data collection).
5. Data Storage and Security
We store data in secure servers
TotalCloud uses industry-standard security measures, including:
● Data encryption in transit and at rest.
● Multi-factor authentication and access control.
● Regular system monitoring, backups, and threat detection.
While we strive to protect your information, no system is completely secure. You use our Services at your own risk.
6. Data Retention
We retain personal data only as long as necessary to:
● Fulfill the purposes outlined in this policy.
● Comply with legal or contractual obligations.
● Resolve disputes and enforce our agreements.
After the retention period, data is securely deleted or anonymized.
7. Sharing and Disclosure
We may share data with:
● Service providers who perform hosting, payment processing, or analytics.
● Business partners involved in service delivery.
● Legal authorities, if required by law or to protect our rights.
● Successor entities, in the event of a merger or acquisition (with notice).
All third parties are bound by confidentiality and data protection obligations.
8. International Data Transfers
If your data is transferred outside your country (e.g., to cloud servers or global partners), we ensure appropriate safeguards are in place, such as:
● Standard Contractual Clauses (SCCs) under GDPR.
● Binding corporate rules.
● Adequate protection recognized by the relevant data authority.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
● Access the personal data we hold about you.
● Correct or update inaccurate information.
● Request deletion (“right to be forgotten”).
● Restrict or object to certain processing.
● Data portability, where technically feasible.
● Withdraw consent (for marketing or optional features).
10. Cookies and Tracking
We use cookies and similar technologies to:
● Improve website performance and functionality.
● Analyze usage and traffic trends.
● Personalize user experience and marketing.
You can manage or disable cookies through your browser settings.
For more details, see our Cookie Policy.
11. Children’s Privacy
Our Services are not directed toward children under 16.
We do not knowingly collect personal data from minors. If we learn that a child has provided us with personal data, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The updated version will be posted on our website with a new “Effective Date.”
We encourage you to review it regularly.
13. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:
TotalCloud Privacy Office
