Terms & Conditions
1. Introduction
Welcome to TotalCloud. By accessing, purchasing, or using our IT and cloud services (“Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our Services.
These Terms govern your use of our cloud hosting, infrastructure, software, consulting, and support solutions, as well as any related websites, platforms, and applications operated by TotalCloud.
2. Services
TotalCloud provides IT infrastructure, cloud computing, data storage, software deployment, and support services.
We reserve the right to:
● Modify or update our Services at any time.
● Suspend or terminate access to Services for maintenance, upgrades, or misuse.
● Refuse service if any use violates these Terms or applicable laws.
Service availability and performance may vary depending on system maintenance, third-party providers, or internet connectivity.
3. Account Registration
To access certain Services, you may need to create an account. You agree to:
● Provide accurate and complete registration information.
● Maintain the security of your login credentials.
● Notify us immediately of any unauthorized access or breach of your account.
You are responsible for all activities conducted under your account.
4. Payment and Billing
Unless otherwise agreed in writing:
● Fees for Services are billed in accordance with our current pricing or your service agreement.
● Payments are due within the stated billing period.
● Late payments may incur interest or result in suspension of Services.
All prices are exclusive of applicable taxes unless stated otherwise.
5. Acceptable Use
You agree not to use our Services to:
● Engage in any unlawful, fraudulent, or abusive activity.
● Interfere with or disrupt networks, systems, or other users.
● Upload or distribute malicious code, viruses, or harmful data.
● Infringe on intellectual property or privacy rights of others.
We may suspend or terminate accounts violating these rules.
6. Data Protection and Privacy
Your privacy is important to us. TotalCloud processes data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
For details on how we collect, use, and store personal data, please refer to our Privacy Policy.
7. Intellectual Property
All content, software, technology, trademarks, and documentation provided by TotalCloud remain our intellectual property or that of our licensors.
You are granted a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms.
8. Service Availability and Support
We aim to provide high availability for all Services. However, we do not guarantee uninterrupted access or performance.
Scheduled maintenance, upgrades, or unforeseen issues may cause temporary service interruptions.
9. Warranties and Disclaimers
The Services are provided “as is” and “as available.”
We make no warranties, express or implied, regarding:
● Continuous uptime or performance.
● Fitness for a particular purpose.
● Non-infringement or accuracy of data.
Your use of the Services is at your own risk.
10. Limitation of Liability
To the maximum extent permitted by law, TotalCloud shall not be liable for:
● Any indirect, incidental, special, or consequential damages.
● Loss of profits, data, or business opportunities.
● Damages exceeding the total amount paid by you for the Services in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless TotalCloud, its employees, and partners from any claims, damages, or expenses arising from:
● Your misuse of the Services.
● Violation of these Terms.
● Infringement of third-party rights.
12. Termination
We may suspend or terminate your access to Services if:
● You breach these Terms.
● You fail to make required payments.
● We are required by law or regulation.
Upon termination, your access to cloud data and systems may be revoked. We recommend backing up your data before service cancellation.
13. Governing Law
These Terms are governed by the laws of Georgia
Any disputes will be subject to the exclusive jurisdiction of the courts located in Georgia
14. Changes to These Terms
We may update these Terms periodically. The updated version will be posted on our website with a revised effective date. Continued use of our Services constitutes acceptance of the updated Terms.
15. Contact Information
If you have questions about these Terms, please contact:
TotalCloud Legal Department
